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CANCELLATION AND REFUND

Order Cancellation by Customer : 

Orders can be canceled by the customer before the order is dispatched.
To cancel your order, please contact our customer support team at [customercare@yololife.in/+91.72009 67561] with your order details.
If the order has been dispatched, it cannot be canceled. In such cases, you can initiate a return once the product is delivered.

Order Cancellation by Yolo Life : 

Yolo Life reserves the right to cancel any order due to various reasons, including but not limited to:

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  • Stock unavailability

  • Errors in product or pricing information

  • Any other unforeseen circumstances

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In case of cancellation by Yolo Life, you will be notified, and the full amount will be refunded to your original payment method.

Eligibility for Refund : 

  • Refunds are applicable only for products that are damaged or defective upon delivery.

  • To be eligible for a refund, you must report the issue to our customer support team within 48 hours of receiving the product.

  • The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

Non-Refundable Items : 

Perishable goods such as fresh foods, dairy products, and other items that are expected to be consumed within a short time frame are non-refundable unless they arrive damaged or spoiled.

Refund Process : 

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  • If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Late or Missing Refunds :

  • If you haven’t received a refund yet, please check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next, contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund, please contact us at [customercare@yololife.in/+91.72009 67561].

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